We only use the email channel to communicate with out customers, and do not offer chat, text, or calls. The icons for these three channels are not relevant to our agents, and their pop-ups block visibility of the Notify app, and cause confusion & clutter up agrent workspace.
We need one of these two options for the chat, text, and calls icons:
1) permanently removed, unless those channels are activated in the future, or
2) hide the unused icons for all agents, through an option provided to the Admin
Please sign in to leave a comment.