Hi,

When agents use Side Conversations via the ticket view they have the option to fill in the following field:

To:

CC:

BCC:

When we are creating a macro that the agents can use to create Side Conversations with pre-filled values, the only field that we can populate is the "To" field:

Please, take into consideration adding the "CC" and "BCC" fields for email recipients of the Side Conversation when creating a macro.

This would be very beneficial for our agents' work and will safe significant amount of time when creating Side Conversations.

Thank you in advance.

Regards,

Yanko Chakarov