"Head to your in product widget"
It's really annoying when I get these messages. Rather than having the ability to reply to the email, it's simply a junk email saying now you have to go turn on your computer and log into zendesk, even to view what was sent. Who's idea was that?
Getting emails like this forcing someone to log into zendesk it very frustrating. Sitting on a plane with your phone trying to answer tickets is now impossible. Answering emails on a subway is now impossible. A truly horrible experience.
Couldn't agree more. Extremely successful migration.
Best is when you get this, but then auto responder asks you to login to continue the chat.
"To continue the conversation, reply to this email or return to Zendesk Support."
Even got 3!! emails about the same update, with different layout.
Team working with internal customer support have messed up badly.
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