Hey all,

I’ve started writing about Zendesk in a new newsletter Internal Note. The blog focused on the developer and Sunshine side of Zendesk and tries to turn Zendesk’s excellent documentation into real use cases.

Take a look at a few sample topics, and feel free to subscribe for free.

Recent articles

• Crisis Management via Zendesk
• Webhooks for User and Organisation events
• Update a requester name via webhooks and custom fields
• Build a Task Manager in Zendesk Support via Custom Statuses
• Better Pending Ticket flow with Custom Statuses
• Shortcomings of Zendesk Webhooks
• Flow Builder - Ask for details
• Custom Launcher for Zendesk Messaging and Unread Counts
  Zendesk Messaging JWT Authentication 
• …