Product Feedback: add more values to "Type" ticket field

Hi Dane,

Do you have any change in plans for this request? Post seems to be not marked as “Not planned” and is still open for comments. 

Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

+1

Are there any creative 'work arounds' that anyone may have applied? I need to address this sooner rather than later. Thanks all for any help or creative ideas.

+1

+1 - this is also a need for our team. We had to use a macro to add a tag but tags do not show in the columns for the view so we can't see on first glance, which is a task vrs a project

I would like to add the text, 'Project' to the basic list of Ticket Types:

We have used Zendesk for years, and don't want to create a custom Type since our old tickets wouldn't have the new, custom field populated with the standard 'Type' values. Therefore, it would be enormously helpful to be able to add a new type to the existing, standard values.

Are there any suggestions for another approach that might work for my needs?

Thank you.