Trigger condition on Brand
AnsweredHello, so I am trying to set up a multi-brand zendesk account. I know i can go to the admin centre and create a new trigger selecting something like
Brand is abc
But is it possible to achieve this if I create the trigger via the API? I have tried this:
"conditions": {
"all": [{
"field": "Brand",
"value": "is",
"operator": "abc"
}]
}
but i get this error:
{
"error": "RecordInvalid",
"description": "Record validation errors",
"details": {
"base": [{
"description": "Invalid rule target: Brand"
}]
}
}
so how can I create a trigger with a condition on Brand using the zendesk API?
-
so this will work
{
"field":"brand_id",
"operator":"is",
"value":"<brandId>"
}leaving this question out here for anyone else stuck in this!
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