Left parentheses not typing

10 Comments

  • Amisha Sharma
    Zendesk Product Manager

    Hello Al Emick - Thanks for providing feedback. Can you please share the browser you're using and if you're experiencing this issue on Mac or Windows? Thanks!

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  • Al Emick

    We are on Windows and these characters are not typing in either Chrome or Edge with all extensions disabled. In November we lost the use of natively typing quotation marks and I submitted a query.

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  • Amisha Sharma
    Zendesk Product Manager

    Thanks for the additional information. Can you please raise a ticket with our support@zendesk.com team? Thanks!

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  • Matt Vandevoort

    We are experiencing the exact same thing!  All of our users of Zendesk are!  Just started happening that I noticed in the last three weeks.

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  • Edwin Mejias

    This is a bug. Confirmed by several agents here, it started a few days ago.

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  • Edwin Mejias

    Pop up dev tools in Chrome, right click the refresh button > Empty cache and hard refresh fixed it for me. ¯\_(ツ)_/¯

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  • Al Emick

    Tried with no luck. Also tried disabling all Chrome extensions, clearing browsing history/cache/cookies for all time, closing and reopening Chrome then re-enabling all extensions. That worked for about three days.

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  • Matt Vandevoort

    We were able to solve it permanently, by disabling the pro keys extension.  Haven't had a problem with it since!

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  • Al Emick

    That did it. Seems like ProKeys and Zendesk are not playing nice in the sandbox anymore.

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  • D.Fitz

    Same issue for us! No add-ons, tried restarting and clearing cache but no solution! Flagged with Zendesk Support but they didn't see it as an issue!

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