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Hide specific articles from Search

Answered


Posted Feb 10, 2023

I would love to know if there is a way to hide specific articles from Search results and instant search either by using tags or anything else.


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Yes that would be great. This could be very useful for creating decision trees, or layers of knowledge where you want the user to first read the main article.
Following.

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Hi Gaby,

You can make your article visible only to specific agents in Article settings. Also, there's an article https://support.zendesk.com/hc/en-us/articles/4408893875610-Can-I-restrict-access-to-articles-

 

Hope it will help you.

 

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