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Zendesk, Azure AD SSO and external users
Answered
Posted Feb 16, 2023
Hi,
I am interested in setting up SSO with Zendesk using Azure SSO. I know it is possible to do, my query is around external users. As they won't have an SSO account in our Azure AD, how does SSO affect them? Will they still be able to sign into our Zendesk system and raise tickets as they can do now?
Thanks.
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1 comment
Jupete Manitas
Are you planning to only have SSO for agents and not for end-users (customers/external users)? If that is correct, you can separate your SSO, when you assign SSO to users, you can assign it to either agents or end-users or both.
End-users will use the native authentication you set up for them when signing in to your Help Center.
Thank you!
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