Community event: How Agent Workspace delivers better customer experiences, 2/28/23Completed
Learn how to prepare you and your teams for a seamless transition to the Agent Workspace. This event will provide actionable insights - especially for our chat customers - as our panelists dive into some best practices on making the move and review exciting enhancements to the agent experience that will supercharge your agent productivity.
This discussion is timely and important, as the work of customer service agents has never been more complicated, and it’s not getting any easier. 75% of leaders expect support volume to increase over the next 12 months (CX Trends 2023). They’re managing heavier workloads and handling more complex requests while aiming to deliver a seamless customer experience.
Join us on Tuesday, February 28 at 11 AM CST as we share best practices for reducing manual work, handling changing customer demands, and how Agent Workspace is helping agents to focus more effectively.
Got a question? We’ll reserve the last 20 minutes for a live Q&A with our Zendesk customer panelists and the Zendesk team. Be sure to register and secure your spot! See you there!
A summary of this event, including a recording and transcript of the Q&A has been published here: https://support.zendesk.com/hc/en-us/articles/5480906348442
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