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Attachment Manager app

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Ana Da Silva

Posted Feb 20, 2023

We have found that in this application there are attached images that are not user's attachments, but rather images that are inside the email that are not real attachments, which makes the application unhelpful.

Could a filter be added so that only real attachments from the user appear?

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3 comments

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    Dinar Vafin

    I'm joining the question. It would be useful to have the feature to remove such "attachments" that are not really attachments (e.g. logo, etc). Could someone help with that?

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    Shawna James

    Community Product Feedback Specialist

    Thanks all for your feedback on this area. Please note this feedback has been logged and a PM will reach out if they have any further questions or updates to share. For others interested in this feature request, please continue to add your comments of support and use cases so that our teams can get a better sense of the issue. Thanks again for your time!

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    Katarina Swank

    Also adding to this conversation. We would love to see 2 enhancements. 

    1. Someway to filter out the "bad" attachments. Even if an additional section is added for "approved" attachments, where we can add a list of approved file types to "filter" out the bad ones would be beneficial. 

    2. have true time stamps added to each file, so we know what the most recent one is. An example of what our agents currently battle is getting revisions of the same file, but the file name was never updated by the end user. 

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