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Reassign chat upon disconnection
Posted Feb 20, 2023
We have a chat disconnect issue due to agent timeout/connection loss.
When a chat gets disconnected due to an agent issue, can it be reassigned upon 3-4 minutes of agent inactivity?
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4 comments
Dane
I noticed that a ticket has already been submitted for this concern and is already being investigated. Please continue to work with our Advocate assigned to the ticket for the resolution.
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Sarah
Hi, do we have an update on this?
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Tony
if you are experiencing issues of this form, please reach out to our support in order to further investigate this!
Best,
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Sarah
Hi Tony,
My issue is that when chat disconnects due to agent timeout/connection loss, the customer does not get assigned to the next available agent. Instead, the customer just gets disconnected in chat.
Is this not the expected behavior?
Thanks,
Sarah
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