Reassign chat upon disconnection

4 Comments

  • Dane
    Zendesk Engineering
    Hi Luis,

    I noticed that a ticket has already been submitted for this concern and is already being investigated. Please continue to work with our Advocate assigned to the ticket for the resolution.
    0
  • Sarah dela Rosa

    Hi, do we have an update on this?

    0
  • Tony
    Zendesk Customer Care
    Hi Sarah,
    if you are experiencing issues of this form, please reach out to our support in order to further investigate this!
     
    Best,
    0
  • Sarah dela Rosa

    Hi Tony, 

    My issue is that when chat disconnects due to agent timeout/connection loss, the customer does not get assigned to the next available agent. Instead, the customer just gets disconnected in chat.

    Is this not the expected behavior?

    Thanks,

    Sarah

    0

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