All types of ticket fields should be included in the trigger actions.
Feature Request Summary:
All types of ticket fields should be included in the trigger conditions.
Description/Use Cases:
https://support.zendesk.com/hc/ja/articles/4408893545882
The 'text' type has been added to the trigger action, but it has not yet been adapted to 'multi-line'.
If all types of custom ticket fields could be supported, triggers would be much easier to use and there would be more situations where they could be applied in business.
Business impact of limitation or missing feature:
Small.
Other necessary information or resources:
No
-
Official comment
Thanks so much for the feedback! We are actively working on improving triggers and hope to add more conditions and operators over time. In the meantime, I've captured this use case in our feedback tool.
Please sign in to leave a comment.
1 Comments