Enabling OOO for an Agent
Hi,
A functionality to enable OOO for selected data range for an agent which in turn would:
1.) Disable any new ticket assignments
2.) If there is a Client's response/update on an ongoing tickets
This way the manager/.supervisor of the ream can plan the ticket monitoring and management better.
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I'm not entirely sure if this is what you are talking about, but it is possible to build Triggers that will perform some of the "Out-of-Office" tasks, based around agent and associated ticket data. I say this, as the Out-of-Office app uses the "agent_ooo" tag to perform its tasks, which means you could build Triggers that use this tag to perform those functions.
~Konstantin
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