Enabling OOO for an Agent


  • Konstantin

    Shikha Gupta,

    I'm not entirely sure if this is what you are talking about, but it is possible to build Triggers that will perform some of the "Out-of-Office" tasks, based around agent and associated ticket data. I say this, as the Out-of-Office app uses the "agent_ooo" tag to perform its tasks, which means you could build Triggers that use this tag to perform those functions.



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