Merging Tickets Checkbox Not Checked by Default


  • Dan R.
    Community Moderator

    Please please please, this change is really important to consider. 
    When administering larger scale Zendeks instances, we've had to remove ability from agents to merge due to the frequency that unintentional duplicate emails were sent.

    Allow us to set the default merge conditions for our instance. Bonus points for making them configurable by user role or ticket form type!


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