We were looking for the possibility to make the field "due date" mandatory. As soon as you select the ticket type task, the field due date appears, however there is no option to request the agent to fill it in. I tried to accomplish this with conditional fields and/or triggers including tags, but did not succeed so far.
Feedback from Zendesk was to use a custom date ticket field and call it "Due date". Make sure to enable "required to solve a ticket" if you would like to make it mandatory.
We would like to build SLAs and Automation based on the due date while still processing the ticket, not when it is Solved. The workaround suggested by Zendesk does not work for us.
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