Feature Request: add an option to make due date mandatory in Ticket Type "Task"

3 Comments

  • Sydney Neubauer
    Zendesk Luminary

    +1 we are also needing to make this mandatory. This field is a conditional field so it should be shown on forms so we can choose which form makes it mandatory conditionally

    1
  • shelley

    +1 making the Due Date mandatory would reduce reduce the number of triggers required to force agents to add the Due Date - quite a convoluted process.

    0
  • Leon Wilkes

    This is really needed. At the moment we are using a trigger to either notify the assignee or add an internal note to the ticket, but neither means that agents will actually populate the field.

    0

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