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Zendesk and Browser Compatibility: Best Practices for Optimal Performance and Functionality
Posted Mar 10, 2023
I'm experiencing some issues with Zendesk where the application is not loading properly. Specifically, when I try to access Zendesk, the page takes an unusually long time to load and sometimes fails to load altogether. This is causing significant disruptions to my work and impacting my team's ability to respond to customer inquiries in a timely manner.
I've already tried a few troubleshooting steps, such as clearing my browser cache, disabling browser extensions, and trying different browsers and devices, but the issue persists. I've also checked my internet connection and confirmed that there are no network outages or connectivity issues on my end.
So my question is, what could be causing this issue with Zendesk, and how can I resolve it? Are there any server-side issues or maintenance updates that may be impacting the application's performance? Is there a way to check the status of Zendesk's servers or any known issues that may be impacting the application's functionality?
Additionally, are there any specific browser settings or configurations that I should be aware of when using Zendesk? Are there any known compatibility issues or conflicts with other applications or plugins that may be impacting Zendesk's performance?
Finally, what are some best practices for troubleshooting technical issues with Zendesk? Are there any resources or support channels available that I can use to get further assistance with this issue? And how can I minimize disruptions to my team's work while resolving this issue and ensuring that our customers receive timely and effective support?:folded_hands:
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1 comment
Dane
If you are using Chrome, you can try to create a new Chrome profile. Make sure you will not sync any Google account to it and try again. If the same issue persisted, try to add ?noapps at the end of your Zendesk URL.
Lastly, follow the steps in How can I solve general performance issues in my Zendesk account? and contact us directly to investigate further.
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