Help to Create Trigger for Ticket Coming in from



  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Ermelinda Kraft,

    You can create the trigger based on a keyword in the body. It should look like this:

    But also you should fine tune the conditions to match the tickets created by the integration. Just in case the keyword is not 100% exclusive to tickets created by integration. For example, does the integration push the tickets via the api? perhaps you should then add another condition:
    Hope that helps.


  • Ermelinda Kraft

    Thank you, Ahmed Zaid! I will test out your solutions.


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