Chat Routing


  • Dane
    Zendesk Engineering
    Hi Stuart,

    I'm thinking that you can use the Chat API addtags, to tag customers with a specific domain and then use the tags as condition for your triggers to route them to the specific department. However, the easiest option is for you to enable Agent Workspace. Then add those users to a specific organization and then create a Support trigger that will route the newly created ticket to the corresponding department based on the org they have. 

    Maybe there's some other recommendation from other users using the Standard interface.

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