How to set which help center is displayed/opened first?

Answered

6 Comments

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Luz,

    The first is shown Agent's guide HC. 
    Please check your Brand settings there - https://your_subdomain.zendesk.com/admin/account/brand_management/brands
    Have attached my example:
     

    Thank you
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  • Luz Marsen

    Hi Viktor,

    thank you very much for answering.

    Is there a way to change this setting?

    0
  • Viktor Osetrov
    Zendesk Customer Care
    Hi Luz,

    Unfortunately, no way to change it at this moment. We're sorry for all inconvenience with that and stay tuned. 

    Kind Regards
     
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  • Luz Marsen

    Is there any logic to how this assignment is set at the beginning?

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  • Viktor Osetrov
    Zendesk Customer Care
    Hi Luz,

    Yep. The first HC is the default one, which you have created from scratch initially.

    Hope it helps 
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  • Luz Marsen

    Thanks for the clarification, Viktor!

    0

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