Exporting a single messaging conversation is not possible in Zendesk.
Print and save as PDF option does not include the actual conversation.
Enabling Exporting Data is only possible for minimum all tickets of one whole day, this means a very very large amount of data to retrieve one ticket.
As a company we are required to respond to customer's subject access requests and provide them with all the conversations we have had with the, Imagine if a customer has had 20 tickets, exporting 20 JSON files with data of all tickets received on 20 different day is clearly not an option.
can you please find a solution to export one messaging ticket.
Please sign in to leave a comment.