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Being able to set a requester email address on a macro



Posted Mar 21, 2023

Not all departments in my company work within Zendesk and we need to send template emails with instructions and would like to set the requester to a specific email address.


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Hi Matt Beesley ,

We have recently updated our Extended Macros app to support setting the requester via macro.  The app is free to use.  Please give it a try, and if it is able to help solve your use cases, do leave a rating.  Also, any feedback regarding functionality is much appreciated.  You can view our Help Centre article here for more instructions on set up and use.

Cheers ~~

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