Ability to set child ticket fields via macro
Not planned
Posted Mar 23, 2023
There is an option when creating child tickets via side conversations to set child ticket fields. It would be helpful if the options within that field were able to be selected when using a macro. Currently our internal process asks for 2 of the 3 boxes to be checked and it has to be done manually which has caused some issues.
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4 comments
Salvador Vazquez
I am closing this article for comment and keeping this other thread open to consolidate the discussion in one place.
https://support.zendesk.com/hc/en-us/community/posts/7768394568858-Add-ability-to-set-Child-Ticket-fields-via-macro#community_comment_7768398458010
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Salvador Vazquez
Hi 7768599037466 ,
Thank you for this feedback. This is something we will continue to assess but at the time it is not planned in our roadmap. As always please keep commenting and upvoting so we can keep track of requests.
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Aaron Doane
I reached out to support with a similar question and they suggested I enter a new feedback request for this, which I've done here.
https://support.zendesk.com/hc/en-us/community/posts/7768394568858-Add-ability-to-set-Child-Ticket-fields-via-macro?page=1#community_comment_7768398458010
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Stephen Senez
Agree this would be helpful
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Post is closed for comments.