Messaging vs Chat


  • Harper Dane

    We experience many problems with dropped chats in Messaging as well. If the customer clicks the "back" button on their browser, they will see no further updates from the agent in the widget.

    Zendesk Support confirmed they were able to reproduce this as of several months ago, but no word on when (or even if) they plan to fix it.

  • Chris Whyno

    Interesting. Whenever we have reached out, we've been told there is nothing that can be done and it must be a browser issue.


Please sign in to leave a comment.

Powered by Zendesk