How can I keep track of current tickets and keep from losing them?

4 Comments

  • alan coler

    Thanks, couldn't figure that out. Never used macros on that.

    1
  • Ollie

    Hey

     

    If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either yourself or the current user.

     

    Hope this helps.

    0
  • alan coler

    Thanks, is that something I can do without taking a class on Zendesk?

    0
  • Ollie

    I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name).

    Then go to views, select Add View, in the all conditions section, select Status Category Less Than Solved, Tags (tag Name), on who access select the relevant option whether its just for you etc then save at the bottom

    0

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