Missed Call Leg


  • Gab
    Zendesk Customer Care
    Hi Rey,
    I created a ticket on your behalf and will send it to you via email so we can further discuss your concern regarding your report.
    Thank you!
  • Kenya Roberts

    I'm curious about this same thing! What exactly constitutes as a "missed call leg"?

  • Zsa Trias
    Zendesk Customer Care

    Hi Kenya,

    A call leg is defined as an interaction between a person and the Talk call. 
    Reference: Reporting on calls with Explore
    This article also shared the types of call legs and provided some samples of how a call leg is recorded.

    Please also refer to this article:

    Call metrics such as CallsCompleted calls and Inbound calls count the entirety of the call. Call legs count a specific segment event in the call.

    Now for "missed" call leg, it counts the inbound call leg missed by agents. 


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