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Make changes to my agents' views

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Posted Apr 13, 2023

As an admin, I want to make a change to views that my agents created themselves for personal use.  Is this possible?  Even through the API, if I try to call the Show View endpoint, I get a Record Not Found response.


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you can set views for users in the admin dashboard under views tab name sure your agents are in groups then then add the group to the view

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Hi, and thanks for the reply.  I may not have been clear in my initial comment, I will revise.  I am looking to make changes to personal views which my agents have created themselves.

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Permanently deleted user

Zendesk LuminaryCommunity Moderator

Adding to what Ahmed Zaid wrote, if you are looking to make a change to a small number of agents' personal views and are ok with 'impersonating' them, you can also assume their profile and making changes in their place. 

You can do that here: https://company.zendesk.com/users

But like Ahmed wrote, doing this is likely to make your security team, as well as your agents, unhappy so I recommend caution and lots of communication beforehand. 

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Thanks for the replies!  The change would definitely be communicated.  My involvement would be more for consistency.  We have a small team.  Realizing now that in the time I have researched, I could have just sat down with each agent and made the change with them.

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