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Bring back the "Closed" tag in Views

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Daniel LaCoste

Posted Apr 20, 2023

Zendesk used to clearly label "Solved" tickets differently from "Closed" tickets within the View interface. Now, Views display "Solved" tags (with the same label color AND title) for both "Solved" and "Closed" tickets:

Now, both labels for #96568 and #95440 are visually the same, but the underlying tickets are in two different states: the former is "Solved" and mutable, whereas the latter is "Closed" and immutable. The only visual indicator for tickets in different states is the box icon, which is less obvious, and not explicitly clear (especially for new Zendesk users).

Zendesk should revert the mono-Solved-label and clearly disambiguate between Solved & Closed states. 

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3 comments

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    Dan R.

    Zendesk LuminaryCommunity Moderator

    +1 for this request, unless they decide to remove the closed ticket editing restriction.

    That would be an acceptable workaround :)


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    이수민

    how can i +1 for this request?

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    Shawna James

    Community Product Feedback Specialist

    Hi there, thanks for your question! The best way to +1 is to upvote this request. This option is found underneath the original post. Another way to add support is to provide your specific use case for this feature in the comments. Thank you for asking!

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