Guide Article Down vote notification
AnsweredDoes anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried to play around with both settings and can not find anything.
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Hey Bradley Lowes,
It sounds like our new webhooks for help center and community events would be super useful in this case! Here's a link to the product announcement, and the documentation which should get you moving in the right direction:
Announcing webhooks for help center and community events
Article events
Feel free to reach out with any questions!
Tipene -
Hi Tipene,
Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck.
I would greatly appreciate further assistance on how to set this up.
Thanks,
Brad
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Hey Bradley,
You’d need to have the webhook interact with a service that can generate an email notification. Unfortunately, the webhook cannot generate the email directly; it is only able to notify another service via an API call when the specified change takes place I.e article vote created.
One way you could go about this is by building a small backend service that generates an email when the API call is received. Another way could be to use a third party service that ingests the API call and generates an email notification. A Google search should bring up a few different options for you.
I hope this helps! Feel free to reach out with any questions.
Tipene
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