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How do I change the description field text / help-text based on form type, and also has multi-language support?

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DSA Support

Posted Apr 26, 2023

Hello,

We have the following requirements:

  1. Different forms need different titles / description sub-text in the description fields.
  2. The fields need to be internationalized based on the help-center language.

(2) is largely solved by leveraging the dynamic content system in Zendesk, however (1) cannot be. I saw some posts about injecting jquery into the help-center, but if I do that, then I break (2) since dynamic content can no longer be leveraged.

What is the way forward here?

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    Ifra Saqlain

    Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

    Hi Raj Agarwal,

    I think this code will be helpful for you:

      var htmllang = document.documentElement.lang;
      
      // Form One 
      if (htmllang === "en-US") {
        if(window.location.href.indexOf('00000')>0){
          document.querySelector('h1').innerText = "Title Name";
          document.querySelector('#request_description_label').innerText = "You Text Based On Different Forms";
        }
      } 


      // Form Two
     if (htmllang === "da") {
      if(window.location.href.indexOf('11111')>0){
          document.querySelector('h1').innerText = "Title Name";
          document.querySelector('#request_description_label').innerText = "You Text Based On Different Forms";
        }
      }

     

    en-US - Language symbol

    00000 - Form ID 

    Title Name - Remove this title and write new one

    You Text Based On Different Forms - Description field title, remove it and write yours

     

     

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