Importing and exporting values for ticket fields
Posting on behalf of, David.
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Hello,
It's bad that we can't import a csv fiels if the ticket field is not new, I have a list use but this list is update after a while with big change, so can't manually change the 600 line and I don't want create a new ticket fields because then all the data use on previous ticket will be save under a different ID and for my reporting I need to check 2 different fiels :(
So can you think about import csv on existing ticket field even if this delete actual list ?
Thanks
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Being able to import/update on existing fields would be really helpful. An example could be if we were rebranding a product in a dropdown field and don't want to change the underlying tag but have dozens or hundreds of Labels that need to be changed.
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any updates about this?
sure this feature will be very helpfull to update a field (drop-down) to add new value in existing field with csv
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We also really need this feature. It’s very cumbersome to update fields manually after they are created.
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