Identify the brand or subdomain in "Zendesk sign-in detected from a new device" e-mails


  • Pedro Rodrigues
    Community Moderator

    Hi ETEG, that would be useful indeed.

    Just sharing a potential workaround: the bottom URL ("Fornecido por Zendesk" in pt-BR) includes an utm_content parameter that seems to indicate the account/workspace name.

    In the following example, the notice comes from one of my Sandboxes:

    Not an ideal solution, of course! You have my upvote to improve this notification 😉

  • ETEG

    Hello Pedro Rodrigues!

    Thanks for the tip! This really doesn't help much, because it only says if it's Sandbox, but I still don't know which domain.

    Thanks anyway!


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