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Zendesk support and chat on a mobile device

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Gabriel from Contractbook

Posted May 04, 2023

What do we need to get our Zendesk support and chat running on mobile devices? All our agents have installed the app, but we cannot use it because the login doesn't work. 

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    Will Poon

    Zendesk Product Manager

    Hi Tanya,

    Thanks for reaching out. Once your agents have a valid log in to Zendesk, they should be able to use our mobile apps, just make sure that the setting is enabled in admin center. More details here.

    If you are still experiencing issues, please start a conversation with one of our agents and we'll be happy to assist you further.

     

    Thanks,

    Will

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