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Multiple series for Ticket nummber
Posted May 05, 2023
We get tickets for issues multiple clients but the concern/issue is related to same concern.
We use to escalate this to development team while escalating/assigning to development instead of assigning N number of tickets We want to create one ticket with case details and assign this to development.
so for this I want unique series so that can manage escalated tickets easily and wont create mess at escalation level.
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