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Multi Brand Host Mapping

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Paul McCabe

Posted May 09, 2023

Hello- can I please confirm it is possible to have unique hosts mapped for each brand in a single multi-brand Zendesk tenant? For example:

Zendesk Brand Yoyodyne, host map support.yoyodyne.com

Zendesk Brand Overthruster, host map support.overthruster.com

Thank you.

Paul

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    Peter Hochstrasser

    Hey Paul McCabe

    Yes you can. This is just a DNS setup; you define a CNAME in DNS that points to the Zendesk brand instance - in your case above, probably overthruster.zendesk.com and yoyodyne.zendesk.com.

    For your end users, this DNS name will be kept in the Help Center including ticket handling for end users; for your agents, Zendesk will switch to its "native" instance DNS name.

    Hope this helps.

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