Has anyone had experience working with external partners to provide support to a common customer base? Specifically, we are partnering with a vendor to sell their product and we need our customers to connect via our Help Center to request support. Our internal support team needs to provide level 1 support, however, if issues are more complex we need the partner to provide support directly to the customer. We would like all communication to occur through a single ticket (the ticket initially logged by the customer on our Help Center) vs a different ticket in the partners ticketing system and/or via email with the partner.
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