Recent searches

No recent searches

Slack and Side Conversations

image avatar

Sintya Pappagallo

Posted May 15, 2023

We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department. 

0

1

1 comment

Date
    image avatar

    Jahn

    Zendesk LuminaryCommunity Moderator

    Sintya Pappagallo -  I guess you can create role to limit their access of tickets under their group/department only.


    https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents 

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post