Unable to access topics assigned to specific user_segment via API

Answered
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Dermot Doran Cato Networks

Posted May 19, 2023

Hello Zendesk Community!

I am using an application key to access our Zendesk Gather community via the API.  However, I am unable to access topics that are assigned to a specific user segment.  Has anybody else seen this?

Kind Regards,

Dermot

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3 comments

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      Gab

      Hi Dermot, 
       
      I created a ticket on your behalf and will send it to you via email so we can discuss your use-case further. 
       
      Thank you!

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      Dermot Doran Cato Networks

      Hi Gab!

      Thank you for responding to my question.  My Zendesk userid can access the user segments I am trying to access using the API.  I forgot to mention that I am using an API key for authorization; therefore, no authentication is taking place.

      Kind Regards,

      Dermot

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      Gab

      Hi Dermot, 
       
      Are you part of the user segment where the Community topics are assigned to? User segments serve as the foundation for user permissions. To specify viewing access, you apply user segments to a help center, a knowledge base article, or a discussion topic in your community. 

      More information here: Creating user segments for Guide user permissions

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