Search results from newest to oldest


  • Jupete Manitas
    Zendesk Customer Care
    Hi M Rogers, thanks for writing in!
    If this is regarding the Help Center Search and instance search, at the moment, there is no way yet to change the order of the article publication when making a search. Currently, what will happen is that the Search functions use keywords, algorithms, and ranking the most relevant results. You can see more about search in the links below:
    About help center end user search
    Understanding help center search methods 
    We hope this information helps! 

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