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Posted May 19, 2023

When using the Search bar to find articles, is there a way to sort by oldest publication to newest?


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Jupete Manitas

Zendesk Customer Care

Hi M Rogers, thanks for writing in!
 
If this is regarding the Help Center Search and instance search, at the moment, there is no way yet to change the order of the article publication when making a search. Currently, what will happen is that the Search functions use keywords, algorithms, and ranking the most relevant results. You can see more about search in the links below:
 
About help center end user search
Understanding help center search methods 
 
We hope this information helps! 

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