Issues having my end user account deleted with one of Zendesk's customer

Hello,

One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user account deleted on their help center. It's kind of ridiculous but I really don't know what to do except posting here.

Thanks.

Here's my exchange with their agent :

•  

  Albert

  • 28 minutes ago

  Hello,

  I'd like to have my help center account deleted.

  Thanks.

•  

  James

  • 27 minutes ago

  Hi,
  Thank you for contacting us.
   
  Could you please clarify the reason for deleting the account?
   
  We would also like to inform you that a new trading account will soon appear on our platform, with which you can trade with lower fees.
  Every day we try to be better and improve the services provided to you for your convenience.
  Are you interested in this information or do you still want to delete your account?
  Thanks in advance!
   
  Best regards,
  ChangeNOW Support Team
•  

  Albert

  • 22 minutes ago

  Thank you for your quick response!

  The deletion only concerns my help center (Zendesk) account, since I don't even have an account on the Change Now platform.

•  

  James

  • 20 minutes ago

  Thank you for your answer.
   
  In this case, we kindly ask you to contact Zendesk directly. Thanks for understanding.
   
  Best regards,
  ChangeNOW Support Team
•  

  Albert

  • 12 minutes ago

  I'm sorry but that won't be possible, since i'm not the admin of this help center. Account deletion is to be made by the helpcenter's admin.

  Please refer to this guide on how to proceed : https://support.zendesk.com/hc/en-us/articles/4408821737498-Deleting-end-users

•  

  James

  • 9 minutes ago

  Thank you for your answer.
   
  As you contacted ChangeNOW support team we can only delete an accounts related to us. As we mentioned earlier, in this case, we kindly ask you to contact Zendesk directly.
   
  Best regards,
  ChangeNOW Support Team