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How to construct a trigger to email the assignee when a ticket is closed?
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Posted Jun 05, 2023
In Zendesk Guide, our end users can designate a ticket as resolved instead of only Support agents. This circumvents required fields, so I constructed a trigger that notifies the assignee when an end-user determines a ticket. Is this achievable? During the process of creating a trigger, I was unable to discover a straightforward method.
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Permanently deleted user
Hi,
I haven't tried this myself but it seems that the following conditions should work for your use case:
Let me know if that works!
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