How to construct a trigger to email the assignee when a ticket is closed?

Answered

1 Comments

  • Shmuel Holzman
    Community Moderator
    Zendesk Luminary

    Hi, 

    I haven't tried this myself but it seems that the following conditions should work for your use case:

    Meet ALL of the following conditions
    Ticket | Is | Updated

    Status | Changed to | Solved

    Current user | Is | (end-user)

    Actions

    Email user | (assignee)

    Email subject | Re: {{ticket.title}}

    Email body | Please note that ticket {{ticket.id}} has been solved by the end user. 

    Let me know if that works! 

    1

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