Change subtitle "Please choose a request type below"



  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Ilaria.

    This line of text is controlled by whats set in the End user's instructions in the Ticket Forms settings. 
    To change the instructions that end users see for multiple ticket forms
    1. Click the Admin icon () in the sidebar, then select Manage > Ticket forms.
    2. In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Forms.
    3. Enter text in the End user instructions field.

    If you want that to be translated depending on the language, you must create a dynamic content which includes all your supported language variants and use that placeholder in the setting. 
    For more information see Creating dynamic content.

    I hope that helps!
  • Ilaria

    Gabriel Manlapig I don't know why I haven't figured this out before haha, Occam razor! Thank you very much! :) 


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