Exclude incoming auto-notifications from affecting resolution time and CSAT

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Anna-Lena Gerst

Posted Jun 12, 2023

I would like to exclude some auto-notification emails from being included in the resolution times in Explore, but am unsure how and would love to get some support here.

Thanks,

Anna-Lena

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2 comments

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      Anna-Lena Gerst

      Thank you!

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      Noly Maron Unson

      Hi Anna,

      I am going to create a ticket on your behalf so that we can discuss your intended use case in more detail.

      Thank you.

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