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Whatsapp for business groups

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Usuario admin redk

Posted Jun 14, 2023

Hello,

We are looking to have WhatsApp group conversations in Zendesk. The idea would be to have some sort of communities where our end users (groups of shops that we provide support for) can send us messages and everyone in the group can see everybody's messages and our replies.

I have researched this and it seems that this is technically possible in other platforms but haven't seen any reference to it in Zendesk's documentation.

Do you know if it's possible?

Thank you

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3 comments

Date
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    Gab

    Zendesk Customer Care

    Hi Ignacio, 
     
    Group conversations is not supported by WhatsApp's Business API, hence Zendesk is unable to provide this functionality. 
     
     

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    Christopher Malevris

    Any updates on this request? Is this still the case?

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    Ivan Miquiabas

    Zendesk Customer Care

    Hi Christopher Malevris
     
    Thanks for reaching out!
     
    Unfortunately, this is still the case as, there was no update yet from our Product Managers. You can keep track on the recent update here. 
     
     
     
    Cheers! 

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