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Zendesk Sunco

Answered


Posted Jun 21, 2023

Hi All,

Please help me whats included in pre-committed notifications in Sunco 

What's the difference between notifications and whats app fees?

This is a clarification required for one of my existing customers.

Thanks 


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Cécile Delli Zotti

Zendesk Customer Care

Hi Monika,
 
Sunshine Conversations in Suite has been available since April 2023 to all the customers who have Zendesk Suite Pro+. They can enable the API keys within their Zendesk Admin Center. You can find more details in this Public Article.
 
A notification is counted when message is sent using Sunshine Conversations' Notification API specifically. This is a a proactive/outbound message sent from the business to an end-user (example: WhatsApp Template Messages).
WhatsApp fees are concept billed to Zendesk directly and passed though to the business who incurred them. They are fees charged for every conversation and the rate varies depending on the use case and the end-user's country code, you can refer to Meta documentation
 
I hope it helps,

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