Recent searches
No recent searches
Zendesk has acquired Tymeshift
Posted Jun 22, 2023
This morning, we announced Zendesk’s acquisition of Tymeshift!
Many of you in the Zendesk Community already know and use Tymeshift, but for those of you who don’t, Tymeshift is an AI-powered solution built on Zendesk to help organizations track agent activity, productivity, and efficiency in real-time.
Acquiring Tymeshift is a step in Zendesk’s journey to a new era of Intelligent CX. The company will combine the predictive capabilities of Tymeshift with its AI capabilities to power the next generation of AI-assisted CX productivity - making organizations more productive by automatically managing agent scheduling and instantly reacting to spikes in customer inquiries.
Read the full press release on the Zendesk Newsroom, and feel free to ask questions below!
We’ll also be hosting a live Q&A with David Birchmier, former Tymeshift CEO and Matt Price, Senior Vice President, Zendesk in July. Stay tuned for more information - we'll post the date and registration info here soon!
1
5 comments
Rafael Santos
Awesome news! Looking forward to seeing upcoming deep integrations 🙌
2
Nicole Saunders
Thanks, Rafael!
1
Brandon Tidd
TymeShift has been an amazing partner for years - looking forward to see what more comes from this alliance!
1
TripGuru
I have billing concerns and whenever I contact Zendesk, they say we do not have a Tymeshift subscription and Tymeshift support is very unresponsive. I have a ticket that has been open for 3 weeks already and no update from Tymeshift.
0
Brett Bowser
Hey TripGuru,
I was able to track down the ticket you have open with us so I will bump the priority and we will follow up with you there. Appreciate you bringing this to our attention!
0