User guide?

Answered


Posted Jun 30, 2023

Is there any page with the main articles an agent would need to work on tickets and anything related to their permissions? 

I already have this link: https://support.zendesk.com/hc/en-us/categories/5021364328218

But for a new agent is hard to know where to go, I was thinking of something more straight forward specific for agents with the main articles.


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Dave Dyson (gmail)

Community Moderator

HI Eduardo,

The featured articles on that page (those highlighted with ★) would be a good place to start.

Alternately, the free Omnichannel Agent Learning Path at training.zendesk.com could be a more tailored learning experience for your new agents as a way to learn the fundamentals of working as an Agent using Zendesk.

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Noly Maron Unson

Zendesk Customer Care

Thank you, Dave, for your contribution. Your suggestions are spot on. The Learning Path in https://training.zendesk.com/ not only helps agents but also admins in building foundational knowledge in Zendesk.

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