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End of support issue for ticket redaction app

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amber

Posted Jul 11, 2023

Currently, our company is using the support sdk. Therefore, we are using the ticket redaction app to remove personal information contained in tickets. However, in the support sdk, the function of deleting the content of the workspace's default ticket is not available. If ticket redaction app support is discontinued, it will have a major impact on our company. Be sure to add the support sdk to the basic function so that you can edit tickets.

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    Chris Sos

    Zendesk Product Manager

    Hi there,

    The underlying APIs that the Ticket Redaction App use are still available to utilise. These are here:

    Redact Ticket Comment In Agent Workspace & Redact String in Comment.

    You can also use Agent Workspace's built in redaction function to redact text in any comment, including the original ticket description.

    Hope this helps!

    Chris

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